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Frequently Asked Questions
Placing & Managing Your Order
We begin working on your order as soon as it is placed. If you need to make a change or cancel your order, please contact us as soon as possible and we’ll do our best to accommodate your request.
Because many of our pieces are made to order, changes or cancellations may incur production costs if work has already begun. Any associated costs will be determined on a case-by-case basis.
Most of the pieces on our website are made to order unless otherwise noted as in stock. Our typical lead time for made-to-order pieces is 3–5 weeks, though timing may vary depending on the complexity of the piece and our jewelers’ production schedule.
Please feel free to contact us for a more accurate estimate for a specific piece. If you need your order by a certain date or for a special occasion, let us know and we’ll do our best to accommodate your timeline.
We accept all major credit cards, as well as Affirm, which allows you to split your purchase into installments over time. Available payment and financing options will be displayed at checkout.
Shipping & FulfiLlment
Domestic orders ship via UPS or FedEx 2-day and require a signature upon delivery. Shipping and insurance are complimentary on all orders within the continental United States. Please note that we are unable to ship to PO Boxes or APO/FPO addresses.
You’ll receive an email with tracking information once your order is ready to ship, typically the day it ships or the day before. Please allow up to 12 hours for tracking information to update.
Yes, we ship internationally via DHL or UPS for a flat rate of $50. International orders may be subject to customs duties, taxes and clearance fees upon arrival. These charges are not included in your order total and are the responsibility of the recipient.
Returns & Exchanges
We accept returns and exchanges on in-stock, non-personalized pieces purchased directly through our website. Return requests must be made within 72 hours of receipt. Made-to-order pieces are eligible for exchange or store credit only, and international orders are final sale.
For complete details, including return instructions and eligibility, please see our Returns & Exchanges policy.
Because they are created specifically for you, all made to order, custom and personalized pieces, including engraved items, are final sale and cannot be returned or exchanged.
For more information, please see our Returns & Exchanges policy.
Sizing & Fit
For the most accurate fit, we recommend having your finger professionally sized by a local jeweler. Keep in mind that the width of a ring can affect how it fits, so it’s helpful to share the width of the style you’re considering when being sized. You can find this information on each product page.
If visiting a jeweler isn’t an option, you can also use a ring sizing tool at home or refer to our Ring Size Guide.
It depends on the ring. Most of our rings can be resized, but eternity bands and certain styles with intricate details or stone settings extending around the band cannot be resized. In these cases, we may be able to remake the ring in the correct size, with the customer responsible for the cost of production.
Resizing starts at $70 and varies depending on the piece and the extent of the adjustment required. The customer is also responsible for insured shipping to and from our studio. Please contact us with details about your ring and the size adjustment needed, and we’ll let you know what is possible and provide a quote.
Materials, Diamonds & Sourcing
Unless otherwise noted, the standard diamonds used in our collection are F/G color and VS clarity. Beyond these specifications, we pay close attention to cut, proportion and overall appearance, hand-selecting our diamonds for the qualities that make each stone particularly beautiful.
Mined and cultivated diamonds have the same chemical, physical and optical properties. The primary difference is their origin: mined diamonds form within the earth over billions of years, while cultivated diamonds are created aboveground in a controlled laboratory environment.
We primarily use ethically sourced mined diamonds throughout our collection unless a piece is specifically identified as containing cultivated diamonds. We work with trusted diamond vendors who have responsible sourcing protocols in place and source their rough diamonds in accordance with the Kimberley Process, an international certification system designed to prevent conflict diamonds from entering the legitimate diamond trade.
For select made-to-order pieces, you may have the option to choose between mined and cultivated diamonds. If you’re interested in having a piece made with cultivated diamonds where that option isn’t listed, please contact us and we’ll be happy to explore the possibility and provide a quote.
Responsible sourcing is important to us, and we work with a small network of trusted, long-standing suppliers for our diamonds, colored gemstones and precious metals.
Our mined diamonds come from trusted vendors with responsible sourcing protocols in place, including adherence to the Kimberley Process where applicable. We source our colored gemstones from established dealers who share our commitment to responsible sourcing.
Gemstone supply chains can be complex and vary by material and origin, so we believe in being transparent rather than making blanket claims about traceability. If you have questions about the sourcing of a particular stone or piece, please feel free to contact us.
For custom pieces and engagement rings, larger mined diamonds (1 carat+) typically come with a GIA certificate, while cultivated diamonds typically come with an IGI certificate. If you prefer a different grading laboratory or would like us to source a stone with specific certification, please contact us and we’ll be happy to discuss your options.
Most of the smaller diamonds and colored gemstones used throughout our collection do not come with individual certificates. We work with a trusted network of suppliers and hand-select our stones with careful attention to color, cut, clarity, proportion and overall beauty.
Care & Repairs
Our pieces are made to be worn and enjoyed, but precious metals and gemstones benefit from a little care. We recommend removing your jewelry before strenuous exercise, showering, swimming, or applying lotions and perfume, and storing pieces separately to help prevent scratching and tangling.
Cleaning recommendations vary depending on the stones in your piece, so please refer to our Care Guide for more detailed instructions.
Yes. We offer professional cleaning and repair services for Selin Kent pieces. If your piece needs attention, please contact us with a photo and brief description of what is needed. We’ll assess the piece and provide next steps, including any associated costs.
For additional information, please see our Care Guide.
Yes. Selin Kent jewelry purchased directly from us is covered by a one-year warranty against manufacturing defects. If you experience an issue with your piece within the first year, please contact us and we’ll evaluate it to determine whether it is covered under warranty.
Our warranty does not cover normal wear and tear, accidental damage, loss, or damage resulting from improper care. Repairs needed outside of the warranty period are available for a fee.
Meaning & Design
Traditionally, an amulet is worn to protect or ward off harm, while a talisman is believed to attract or invite something in - luck, love, strength, abundance or another desired quality.
Many of the symbols we work with have served as amulets or talismans across cultures and generations. We reinterpret them as modern jewelry: meaningful objects to wear close, whether for their traditional symbolism, a personal intention, or simply because you feel drawn to them.
The symbols that appear throughout our collections come from many places—from mythology and ancient civilizations to Anatolian textiles, the natural world and everyday objects that have gathered meaning over time. They speak to ideas such as protection, transformation, wisdom, abundance, resilience, love and good fortune.
You can explore the story and symbolism behind each design on its individual product page, or visit our Journal, where we delve deeper into the histories and traditions behind many of the motifs we work with. While these histories inform our work, we also believe symbols are deeply personal—their significance can evolve depending on who wears them and why.
Start with what draws you in. You may feel connected to the history or traditional meaning of a symbol, be marking a particular moment in your life, or simply find yourself instinctively drawn to a certain form or motif.
There is no right way to choose a talisman. The pieces we carry with us often gather meaning over time, becoming reminders of a person, place, intention or chapter in our lives. Sometimes the meaning is already there; sometimes it develops through wearing it.
Custom Design & Personalization
We love working with clients to create pieces that feel entirely their own. Custom work can range from modifying an existing Selin Kent design to repurposing a family heirloom or creating a one-of-a-kind piece from the ground up.
The process begins with a conversation about what you have in mind, your budget and timeline. From there, we’ll discuss design direction, materials and stones, and provide a quote before moving forward. For fully custom designs, we’ll work with you throughout the design process to refine the piece before it goes into production.
Please contact us to get started, or visit our Custom page to learn more.
Lead times vary depending on the complexity of the project, but most custom pieces take approximately 4–7 weeks once the design has been finalized. We can provide a more accurate timeline for your specific piece once the design details have been established.
Engraving typically adds approximately one week to the standard production time. If you’re working toward a particular date, please let us know at the beginning of the process and we’ll do our best to accommodate your timeline.
For fully custom projects, yes. Once we’ve agreed on the general direction of the piece and you’ve decided to move forward, we can provide a CAD rendering or design mockup for your review before production begins. You’ll have an opportunity to provide feedback and approve the design before we make your piece.
For smaller customizations to existing designs—such as changing a stone, metal or necklace length—a rendering may not be necessary or available. We’re always happy to talk through the options with you before you place your order.
Gifting & Packaging
Every Selin Kent piece arrives in our signature packaging, including a branded jewelry box and pouch, along with a care card and a certificate detailing the materials used in your piece.
If your order is a gift, we’re happy to include a blank Selin Kent notecard for you to add a personal message. Simply contact us after placing your order to request one.
Yes. Selin Kent gift cards are available starting at $300 and can be applied toward any piece on our website or a custom project. If you would like to purchase a gift card in an amount that isn’t listed, please contact us and we’ll be happy to arrange it for you.
Visiting & Appointments
Yes, you can visit our showroom in Dumbo. Seeing the existing collection in person is often a great starting point to brainstorm a new design. Book a consultation here.
Not in NYC, or prefer to connect first? We're happy to meet virtually to talk through your vision and see if it's a good fit. Book your virtual consultation here.
Press & Trade
For press inquiries, pull requests, image requests, samples or additional information about SELIN KENT, please contact us at press@selinkent.com.
We partner with a select group of boutiques and retailers who feel aligned with our vision and can thoughtfully represent SELIN KENT. If you think your store might be a good fit, we’d love to hear from you.








