Please email us at firstname.lastname@example.org for any customer service or webstore related questions.
Items that are in stock will ship within 1-5 business days. Most items are made to order and will ship in 2-4 weeks. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window. If you need your item by a specific date, please email us or indicate your request in the "Notes" section while checking out and we will do our best to accommodate your request.
We offer free shipping and insurance for all domestic orders.
All domestic orders are shipped and insured via UPS or Fedex and require a signature for delivery.
A flat shipping, handling and insurance fee of $50 is added to all international orders. International orders will ship via UPS or Fedex with the customer responsible for incurring any customs/duties fees. This cost is determined by each country’s customs.
If you are shipping to a destination outside the United States, you are responsible for ensuring the item can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
RETURNS & EXCHANGES
All made-to-order items are final sale. We accept returns for store credit or an exchange only for items that are in stock. These items need to be returned in unworn condition within 5 days of receipt. Customers have 48 hours from receiving their order to report missing or damaged items. All shipping charges are non-refundable.
Sales tax is applicable on all orders shipped within the state of New York. If you are located outside the state of New York you are not liable for sales tax.
Quality and craftsmanship is of our utmost concern. We will repair any jewelry purchased through www.selinkent.com. All repairs are complimentary within one year of the purchase. After the first year, items will be repaired for a fee. Please email email@example.com if you would like to request a repair for an item purchased directly through Selin Kent.
Items purchased through other retailers must be returned for repair to the store where the item was purchased.
SELIN KENT takes great care to create beautiful and lasting jewelry. With proper care, your item will last a lifetime.
It is best to put your jewelry on last when getting dressed. Always remove your jewelry when applying perfume or lotion.
To clean your piece, soak it for 5-10 minutes in warm water with a few drops of mild soap. Use a very soft toothbrush to carefully remove any dirt particles. Rinse in warm water and dry with a soft cloth. A gold polishing cloth is an effective way to remove small scratches and restore a high luster.
Some of our pieces are black rhodium plated. As with any form of plating, the finish will soften over time. Remove your black rhodium plated jewelry before bathing, swimming, washing your hands or working out.
Store jewelry separately so that pieces do not tangle or scratch against each other. We recommend that you store your necklaces with the clasp sticking out of the pouch to prevent them from tangling.
Many of our rings are stackable. Rings that stack against each other will scratch over time. We recommend always stacking your rings on the same side so that the side facing out remains unscratched.
If your earring back loosens with time, you can gently squeeze the the back to tighten it.
Some items may appear larger or smaller than their actual sizes, and are not shown to scale. The item descriptions indicate approximate dimensions. If you have any questions regarding the size, color or any other physical aspect of a particular item, please contact us at firstname.lastname@example.org. Our items are handmade and hand-finished. As with all handmade items, small irregularities can occur.
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting your finger sized by a local jeweler. We will send you the ring size that you order. There are resources online that will allow you to convert ring sizes between different nationalities. Please email us at email@example.com if you would like help converting your ring size or you need a ring in a size that is not listed on our website.
If you require a half or quarter size or a size that is not listed, please indicate this in the "Notes" section at checkout.